GUIDE

User's Guide

1. SIZING

Please refer to the chart below regarding Sellenatela sizing.

Sellenatela 35 35.5 36 36.5 37 37.5 38 38.5
JAPAN 22 22.5 23 23.5 24 24.5 25 25.5
AMERICA 5 5.5 6 6.5 7 7.5 8 8.5
ITALY 35 35.5 36 36.5 37 37.5 38 38.5
FRANCE 36 36.5 37 37.5 38 38.5 39 39.5

If you have any questions about sizing, feel free to  CONTACT us.

2. PAYMENT

We take credit cards on the brands of VISA, MasterCard, American Express. Also, you can use the third-party payment services such as ApplePay, AmazonPay, GooglePay and PayPal.

3. DELIVERY

We use  EMS for international shipping. Normally we ship ordered products within 7 days after the order is placed. However, please understand we may not be able to do so under some conditions. If you do not receive a notification email regarding shipping in a week, please CONTACT us.

4. SHIPPING FEE

Shipping fees are calculated automatically, just after you have finalized your order. They will appear in the amount you must pay. The amount depends on the products ordered. 

5. CUSTOMS & OTHER FEES

Please understand that customs and other fees incurred in the destination country are the responsibility of the recipient. 

6. RETURN

You can cancel your order before the item is shipped. Please  CONTACT us if you would like to get it canceled.

Although Sellenatela stands behind the quality of everything we sell, you may return the item if the items are faulty. Since the scale of our business is too small to correspond to returns by customer preferences, please understand we won't accept your request.

To be eligible for a return, you need to contact us in 14 days from your order is placed, and the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Please  CONTACT us if you have questions on our return policy.

7. REFUNDS

When return is made on reasons written above, we ask you to send the item to our office. Once we receive it and check the conditions and nothing is wrong, we proceed the refund through the payment methods you used on your order. 

For more questions.

If you would like to ask us any other questions, please feel free to contact us here.

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